Support
Have a question, something isn't working, or have an idea? Write to us:
We reply within 3 business days.
Frequently asked questions
Do I need an account?
No. You can read stories without an account. You will only need one to record stories in your own voice and for your family, once these features arrive.
Do stories work offline?
Yes. A story you have already opened can be read offline.
How do I change the language?
In the app settings you choose the interface language and the story language separately.
How do I turn off statistics?
In the app: Settings → "Send anonymous statistics". Learn more in the Privacy Policy.
How to delete your account and data
In the app
Settings → Account → Delete account. Your account and all data linked to it are deleted right away.
Without the app
Email [email protected] from the address you use to sign in to Nestly, with the subject "Delete account". We will delete your account within 30 days and let you know when it's done.
What is deleted: your email, display name and interface language. Once voice recording and family arrive, also your voice recordings and family membership.
What remains: only de-identified usage statistics, with no link to you. They are deleted automatically within 1 year at the latest.
Settings (language, volume, lullaby) and downloaded stories are stored only on your phone and disappear when you delete the app.